Privacy Policy

Xylem World Trade Solutions Pvt. Ltd. ("Xylem", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information provided by visitors to our website and clients using our logistics services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Information You Provide Directly

• Name, company name, designation, and contact details (phone, email)
• Shipment details such as cargo type, origin, destination, and volume
• Information submitted via our quote request forms, WhatsApp, or email
• Business communications and correspondence

Information Collected Automatically

• IP address and browser type for security and analytics purposes
• Pages visited and time spent on our website (via Google Analytics, if enabled)
• Cookie data for session management and user experience improvement

2. How We Use Your Information

• To provide freight forwarding, logistics, and customs clearance services
• To respond to quote requests and service enquiries within our 2-hour SLA
• To prepare documentation, coordinate shipments, and communicate shipment status
• To send service-related notifications and operational updates
• To improve our website and service quality
• To comply with applicable Indian laws, DGFT regulations, and customs obligations

3. Information Sharing and Disclosure

Xylem does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service Partners: Shipping lines, airlines, customs agents (CHA), transporters, and warehousing partners strictly for the purpose of executing your shipment
• Legal Obligations: When required by Indian customs authorities, DGFT, port authorities (JNPT/Nhava Sheva), or other regulatory bodies
• IT Service Providers: Web hosting and email service providers bound by confidentiality obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All enquiry data transmitted via our website forms is sent over SSL-encrypted connections. Our operational systems at CWC Dronagiri Node, Nhava Sheva are restricted to authorised personnel only.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Shipment-related documentation is retained for a minimum of 7 years in compliance with Indian customs and taxation laws. Marketing enquiry data is retained for 2 years from the date of last contact.

6. Cookies

Our website may use cookies for session management and analytics. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies for advertising profiling or cross-site tracking.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we have no legitimate purpose to retain it
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@xylemworld.com.

8. Third-Party Links

Our website may contain links to third-party websites (shipping lines, port authorities, etc.). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries or to exercise your rights:

• Email: info@xylemworld.com
• Phone: +91 98671 47117
• Registered Office: C-14/2, Ground Floor, Plot No. 69, Sector-11, Kharghar, Navi Mumbai — 410 210
• Operational Office: CWC Dronagiri Node, Nhava Sheva — 400 707